November 6, 2007

great customer experience

An interesting story? well it starts with the fact I needed an haircut a few weeks ago. Ha ha ha! I hear you laugh, Fred you don't need a hair cut you say. While this is mostly true, it will only my point more obvious! So I'm between two meetings, I got the next meeting moved closer to where I was, so I had time for this long overdue haircut of mine. I'm at 555 Legget Drive, the Terry Matthew complex, I walk in front of this hair salon, I go in do you take walk-ins, "we sure do sir, it will be five minutes". It hasn't been 2minutes that I'm invited to take place in the chair. (First thought - Hey good stuff I think, under sell over deliver). For me a hair cut is like take the clipper and five minutes later I'm out. Well it turns I didn't know a whole lot about hair cut in a real hair cutting place. So the guy who is clipping my hair starts with the clipper, I learn later he is the owner(Second thought - the guy is still hands on in the business, good he cares) So we go on I learn he is from Serbia, and got out when the war started, lived several years in Switzerland, where he learned French, and then moved to Canada where he learned English, to be with the rest of his family. (third thought - a guy from a country in very bad shape, and starts a business of his own - good stuff, forth thought - his English is bang on sharp guy). So anyhow the clipping is done now, and then he manually cut with scissors the hair around my ears, to make a nice "tour d'oreilles" it made a HUGE difference to me that no one noticed, but hey I was happy. Then he used those products for my skin so that it would not dry up after a clipping to the scalp. Hence my point usually a hair cut for me is five minutes, this one was maybe 7minutes - but here I am after a few weeks still thinking this was the best haircut I've had in a long time. So for a guy with literally no hair to feel so passionate about a salon, the customer experience has to be compelling otherwise there is little value in it for me. It's a two minutes well invested on the part of the salon owner. I now understand why my dad or people I know always go to the same place over and over, every other week. So if you're in the neighborhood drop by, the place is called The Salon

4 comments:

Sherif said...

Went there based on your recommendation, great haircut, thanks :)

Anonymous said...

John
vent there very good hair cuts thanks just as u mention in ur jurnal

Anonymous said...

Best place for a guy to get a hair cut in Ottawa. Highly recommended!

Jawad said...
This comment has been removed by the author.